- 800 RUE KING AKWA, BP 18513, DOUALA-CAMEROON
Frequently Asked Questions
Customers can make payments via MoMo, ORANGEMONEY or cash at out different offices.
You can definitely do so. However, extra costs for the extra point of delivery or pick-up will be levied accordingly. Our team will provide you with the additional cost incurred at the time of booking.
We are committed to fulfil our responsibility toward all confirmed bookings. In the event of not being able to do so due to unforeseen circumstances, you will be notified well ahead of the pick-up time.
Currently, you are required to raise a cancellation request through the customer care number available on our website. Cancellation will then be approved as per the terms and conditions. A cancellation fee may be applicable if our truck has reached client pickup location.
We are committed to fulfiling our responsibility toward all confirmed bookings. In the event of not being able to do so due to unforeseen circumstances, you will be notified well ahead of the pick-up time.
No the Website / App gives Estimate cost & the final fare will be shared by our executive after verification of your pickup and drop location, weight, material details etc.
If the truck has reached client location and there is delay in loading per day waiting charges range from 1000 to 5000 depending on vehicle type , if the vehicle is not loaded and returned empty customer is liable to pay driver fuel charges and waiting charges.
We only provide full truck transport services, we do not provide services for courier, parcels or car transportation.
Delivery Guides
We pride ourselves on the dedication of our people to deliver high quality services for customers across the country, whether you need to send a parcel to an international destination, or in the CEMAC Region.
We understand the importance of each parcel and we endeavour to ensure that each and every parcel will arrive on time and in the same condition as despatched. Due to the scale of our operation, it is very important to ensure that your items are packaged correctly and in accordance with our guidelines.
Are your contents packaged correctly?
Wrap each item in the parcel individually
This takes a little longer, but offers better protection because there’s no movement of contents. Place all items within an inner box and wrap them with bubble wrap. When sending printers, ink cartridges must be removed from the printer and packaged separately in a manner that cannot contaminate any other item. Contents should be placed in a rigid cardboard box and sealed to prevent opening during transit.
Protect fragile items on their journey
Please ensure that all electrical items are secured within the outer packaging using travelling screws and polyblock surrounds. Using the original retail packaging is a good starting point for electrical items, but further packaging will usually be needed. If suitcases or outer hard cases are used as outer packaging, then that outer packaging will not be covered for damage.
Prevent movement of items in transit
Please ensure that multiple items within a parcel do not touch. Place contents in a firm cardboard box, closed so that it cannot come open during transit.
Use strong outer packaging
A corrugated fibreboard box with a good quality outer wrapping is best. Sub-standard and damaged cartons can cause problems.
Seal the parcel well
Seal all open edges of the parcel with 48mm/50mm wide plastic or reinforced carton tape on both the top and bottom of your package. Ordinary household adhesive tape isn’t usually strong enough. For heavier items you’ll need a strong outer carton, closed with tape. String around boxes is not suitable as this can get caught and cause damage.
Do not strap multiple boxes together
This may cause them to become damaged. Either place all items in one large outer carton or send them in separate parcels. We will not pay compensation for loss on parcels that are strapped together.
Clear, accurate addressing
Make sure all the address information including telephone number and area address is in the documentation. This should be completed accurately and firmly attached. Please also ensure that the service barcode labels are securely attached to the parcels and clearly visible.
